Parents can use the guidance below to help access Hertswood's online services for parents. If you are trying to help your child access a student IT service, see this page instead.
If you or your child are still unable to access the service you need, or have any IT queries, please contact our IT Helpdesk at helpdesk@hertswoodacademy.org.
📄 Learn more about how parents can access and use Arbor with our full guide here or follow the short version below.
⏩ Accessing Arbor: Download the Arbor app (iPhone or Android) or go to their website, and use the 'First time logging in?' or 'Forgot your password?' option with the email address the Academy has on record for you.
📄 Learn more about parents can access and use Satchel One with our full guide here or follow the short version below.
⏩ Accessing Satchel One: Download the Satchel One app (iPhone or Android) or go to their website, and create an account using the 12-character Parent Code you received by email. If you have multiple children at the Academy, you can add them with the + icon once you are signed in.
📄 Learn more about how to access and use SchoolCloud with our full guide here or follow the short version below.
⏩ Accessing SchoolCloud: Go to their website and enter the details for you and your child. Note that this checks the title you've given -- if you are a 'Mrs' or 'Miss' but the system is not recognising you, we may have you on record as 'Ms'. Please try this instead, and if you'd like to correct our records let us know.
📄 Learn more about how to access and use Satchel One with our full guide here or follow the short version below.
⏩ Accessing Securly Home: Download the Securly Home app (iPhone or Android) or go to their website, and use the Get Instant Access option with the email address the Academy has on record for you, to create your account.
Access the website at www.parentpay.com.
You should receive your login details by email before your child joins the Academy.
If your child joins the Academy during the school year, they should be given a printed copy of your login details on their first day.
If you haven't received your details, or have any issues/queries, please contact finance@hertswoodacademy.org.
